Archive for the ‘Mac Support’ Category

If your device is not recognized in iTunes on a Mac, the Apple Mobile Device Service may need to be removed and reinstalled. These steps may resolve issues with the following devices: iPhone iPod touch iPod nano (5th generation) This document is for Mac OS X

If your device is not recognized in iTunes on a Mac, the Apple Mobile Device Service may need to be removed and reinstalled. These steps may resolve issues with the following devices: iPhone iPod touch iPod nano (5th generation) This document is for Mac OS X.

iTunes* offers a way to back up your iTunes library, playlists, and iTunes Store purchases (including Applications purchased from the App Store) for safekeeping. The Back Up to Disc feature saves your media to a blank disc (CD or DVD) and once backed up, iTunes can use your backup disc (or discs) to automatically restore your iTunes library.  To reduce the number of discs needed for a backup, iTunes can perform incremental backups (only items added or changed since the last backup). * Refer to this article you have iTunes 5 or 6.

iTunes* offers a way to back up your iTunes library, playlists, and iTunes Store purchases (including Applications purchased from the App Store) for safekeeping. The Back Up to Disc feature saves your media to a blank disc (CD or DVD) and once backed up, iTunes can use your backup disc (or discs) to automatically restore your iTunes library.  To reduce the number of discs needed for a backup, iTunes can perform incremental backups (only items added or changed since the last backup). * Refer to this article you have iTunes 5 or 6.

While playing a song, iPod unexpectedly skips to the next song. Find out what you can do if your iPod unexpectedly skips while playing a song.

 Learn how to use Mac OS X Server’s Software Update service with clients running a variety of OS versions.

 Learn how to use Mac OS X Server’s Software Update service with clients running a variety of OS versions.

Some file scanning software products that are not made by Apple, such as the Sony VAIO Entertainment Platform, may damage your iTunes library.  If the library becomes damaged, iTunes may create a new, empty library.  Although the library appears empty, the media files should still be in their original locations.  By default, this would be the iTunes Media folder. For more information on iTunes files and folders, please refer to the following articles: What are the iTunes library files


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The outside of the box said "Windows base machine or better", so I bought a Mac.

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